FAQs

These are some of the most common questions we get, and their answers.  If you are unable to find your answer here, please contact us.

 

Returns 

Do you accept returns? 

Yes! We have a no-hassle 60-day return policy.  

Get more details here.  

Shipping 

Where does my item ship from? 

Our main warehouse is in Salt Lake City, Utah. Our other shipping locations are also located in the United States. 

How will my jewelry be shipped? 

We ship for free via USPS anywhere in the United States. 

We generally ship via USPS First Class, but sometimes use USPS Priority to ensure timely delivery to you. 

We use USPS First Class International for locations outside the US. Shipping costs are exact, and there are no handling fees. 

Get more details here.

Jewelry Materials 

What is Rhodium-plated? 

Rhodium is a silver-white metallic element in the platinum family of metals that is highly reflective and resistant to corrosion. It is considered the rarest and most valuable precious metal in the world — well above gold or silver. 

Rhodium plating protects the surface against scratches and gives a reflective white appearance. 

Why is rhodium-plating ideal? 

There are many upsides to rhodium plated jewelry. First, it increases shine, luster and durability. Additionally, it will make your jewelry more resistant to scratches and if it's silver, less prone to tarnishing.  

Another popular benefit to rhodium plating is the fact that it makes your jewelry hypoallergenic. This is because it's nickel-free. So if you have a nickel allergy, rhodium plating is a good option for you. 

What is .925 Sterling Silver? 

Sterling silver is combination of silver and other metals, which is also called an "alloy." Unlike pure silver, which contains 99.9% elemental silver, sterling silver contains one or more additional metals that add strength.  

Pure silver is naturally very soft, and bends or breaks easily. This is not ideal for jewelry, so it is blended with other metals, like copper, make it stronger. 

What are Cubic Zirconia? 

Cubic Zirconia (CZ) is an inexpensive diamond alternative with many of the same qualities as a diamond. This crystalline material is synthetic, which means it is created in a laboratory. 

What is 18k Yellow Gold? 

Since pure gold is a very soft metal, it is a poor choice for durability so it's blended with other metals to give it strength. 
 
The "18k" in the name indicates the amount of pure gold in the jewelry. 

What is 18k White Gold? 

White gold is an alloy of gold. It is made up of pure gold, mixed with alloy metals that have a silvery-white colour, such as palladium and silver.  

What is 18k Rose Gold? 

Rose gold is a blend, or an alloy of pure yellow gold, copper and silver. Copper is what gives the metal its rosy glow. 

What does 'plated' mean? 

Generally, plating is the process through which a piece of jewelry made from a certain metal or alloy is covered with a layer of another metal.  

This coating can be for a variety of reasons, including increasing durability, or changing or enhancing the color. 

What is Stainless Steel? 

Stainless steel is a highly durable metal, which resists scratches and corrosion. It can also sport a variety of finishes for truly unique jewelry pieces. 


Have other questions? Please feel free to contact us.